In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter RGPD), with Law 34/2002, of 11 July, on information society services and electronic commerce (hereinafter, LSSI-CE) and Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights Grupo Civiero guarantees the protection and confidentiality of personal data of any kind provided by our clients, in accordance with the provisions of the General Personal Data Protection Regulation.
The Data Protection Policy of Grupo Civiero is based on the principle of proactive responsibility, according to which the Data Controller is responsible for the compliance with the regulatory and jurisprudential framework, being able to prove it before the corresponding control authorities.
The data provided shall be processed in accordance with the terms established in the RGPD. In this sense, Grupo Civiero has adopted the legally required levels of protection and has installed all the technical measures within its power to prevent the loss, misuse, alteration, unauthorised access by third parties, as described below. However, the user must be aware that Internet security measures are not impregnable.
Data controller: Who are we?
Name: Grupo Civiero
Address: Urb. Cerrado del Águila, avda. María Civiero N: 2, 29649, Mijas-Costa, Málaga, Spain
Telephone: 951 170 014
E-mail: grupo-c@grupo-c.com
Purpose of processing: What will we use your data for?
All data provided by our clients and/or visitors to the website of Grupo Civiero or its staff shall be included in the register of personal data processing activities, created and maintained under the responsibility of Grupo Civiero, which are essential to provide the services requested by users or to resolve any doubts or questions raised by our visitors. Our policy is not to create profiles on the users of our services.
Legitimacy of the treatment: Why do we need your data?
a) Contractual relationship: It is the one that applies when you purchase one of our products or contract one of our services.
b) Legitimate interest: To deal with the queries and complaints that you make to us and to manage the collection of the amounts owed.
c) Your consent: If you are a user of our website, by ticking the box on the contact form, you authorise us to send you the necessary communications to respond to your query or request for information.
Recipients: With whom do we share your data?
We do not disclose your personal data to anyone, with the exception of those public or private entities to which we are obliged to provide your personal data in order to comply with any law. For example, the Tax Law requires us to provide the Tax Agency with certain information on financial transactions exceeding a certain amount.
In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will request your prior permission through clear options that will allow you to decide in this regard.
Communication: Where may we send your data?
We will not make international transfers of your personal data for any of the above purposes.
Retention: How long will we keep your data?
We will only keep your personal data for as long as is necessary to achieve the purposes for which it was collected. When determining the appropriate retention period, we consider the risks involved in the processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests as described in this Privacy Notice and Cookie Policy.
In this sense, Grupo Civiero shall keep the personal data once its relationship with you has ended, duly blocked, during the period of limitation of the actions that may arise from the relationship maintained with the interested party.
Once blocked, your data shall be inaccessible to Grupo Civiero and shall not be processed except to make them available to the Public Administrations, Judges and Courts, for the attention of possible liabilities arising from the processing, as well as for the exercise and defence of claims before the Spanish Data Protection Agency.
Security: How will we protect your data?
We use all reasonable efforts to maintain the confidentiality of personal information processed on our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and against unauthorised access, processing or disclosure, taking into account the state of technology and the nature and risks to which the data is exposed. However, we cannot be responsible for your use of the data (including your username and password) you use on our website. Our staff follow strict privacy rules and where we employ third parties to provide support services, we require them to abide by the same rules and allow us to audit them for compliance.
Your rights: What rights can you exercise as a data subject?
We inform you that you may exercise the following rights:
Right of access to your personal data, to know which personal data are being processed and the processing operations carried out on them;
The right to rectify any inaccurate personal data;
Right to erasure of your personal data, where this is possible (e.g. by law);
The right to restrict the processing of your personal data where the accuracy, lawfulness or necessity of the data processing is in doubt, in which case we may retain the data for the purpose of pursuing or defending claims.
The right to oppose the processing of your personal data when the legal basis that enables us to process the aforementioned data is our legitimate interest. Grupo Civiero shall stop processing your data unless it has a legitimate interest or it is necessary for the defence of claims.
The right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
The right to revoke the consent granted to Grupo Civiero.
To exercise your rights, you may do so free of charge and at any time by contacting us at Avda Innovación, 2, oficina 206, 11591 Guadalcacín, Jerez de la Fronter enclosing a copy of your ID card.
Protection of rights: Where can you make a complaint?
If you believe that your rights have been disregarded by our entity, you can make a complaint to the Spanish Data Protection Agency, by any of the following means:
Electronic site: https://www.aepd.es
Postal mail: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid.
Telephone: 901.100.099 and 912.663.517.
Making a complaint to the Spanish Data Protection Agency does not entail any cost and you do not need the assistance of a lawyer or solicitor.
Updates: What changes may there be to this Privacy Policy?
Grupo Civiero reserves the right to modify this policy in order to adapt it to new legislation or jurisprudence that may affect its compliance.
In order to ensure compliance with the regulations on personal data protection, Grupo Civiero has received consultancy and advisory services from ClickDatos.